We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
We typically ship all orders the same business day. Some items are handmade to order and may take a few extra days. If you order an item that requires extra time, we'll let you know right away. Unless specified otherwise, all orders will ship via USPS, UPS or FEDEX ground delivery. When ordering multiple items, please note some items may arrive in separate packaging. Once your order has shipped you will receive a confirmation e-mail with the tracking information, if available. On in stock items we do offer overnight shipping as well.
We do ship to International destinations (non U.S.), just complete the shopping cart and shipping charges will be calculated automatically. Be sure to check the appropriate method of shipping from the drop down box in the shopping cart. Please keep in mind you are responsible for any custom charges and fees that your country may apply upon final delivery.
We do not charge sales tax unless the order is shipped to Colorado, at which time sales tax will automatically be added to the order.
Your complete satisfaction is our ultimate goal; our business is about bringing balance and peace to your life. Of course, there still needs to be a procedure if you need to send something back to us.
All merchandise must be returned within 30 days of purchase, unused in its original packaging. Return shipping charges are non-refundable unless the product is defective, damaged or we shipped you the wrong item, at which time we will gladly authorize a pre-paid shipping label to you. Otherwise, return shipping charges are your responsibility. We never charge a restocking fee but our original shipping charge to you is non-refundable and will be deducted from the credit unless the return is a result of our error or you received a defective or damaged product. We want you to be happy and we will do our best to make it right for you.
Every return must have a "Return Authorization" number (RA#) before a return can be processed. Otherwise, the returned item will not be accepted. To obtain an RA# please e-mail us at firstname.lastname@example.org or call us at 800-899-6851.
Please do not ship a return without an authorization #. At the time you receive the RA# from us, it will state the address to ship the item.
RollingSands Harmony.com, part of Rolling Sands Inc., is not responsible for any injury caused by the use of any item. We recommend using qualified Yoga and Pilates instructors on the proper use of all items. No statements within the website should be construed as medical advice or opinion.
Phone: 1-800-899-6851 or 303-422-1452 (10am-5pm Monday, 10am-6pm Tuesday - Friday and 10am-4pm Saturday)
Store and Customer Service Address: Rolling Sands Inc. 7508 Grandview Avenue Arvada, CO 80002
We want our customers to know how to use the products we sell. At our Harmony Blog, you will find many "How-To" articles and videos to learn how to use the myriad of products available. You'll see on the right hand side of the blog that each post is 'tagged' by a product type so you can easily find exercises specific to the product you are interested in. Every week you'll find different articles for Meditation, Yoga, Pilates, and Core Fitness. We hope you find some fun, new ways to use your new item since many of these items have a variety of uses.
You can also choose to follow us on Facebook or Twitter. We are currently using these outlets as ways to announce new products or other store news and sales, or to share interesting product news and articles.
We hope you'll consider bookmarking our blog and following us on either Twitter or Facebook.